Wednesday, May 31, 2006

Like sands through the hourglass...


Snigger at the rest of this post if you like, but I'll bet when you read the title, your mind automatically completed the rest of the sentence.

So anyway, I was sick yesterday and subject to the horrors of daytime television. Oprah, Dr Phil, and of course the eternal Days of our Lives. Now I'm not going to say that I enjoy the show. But I will admit that I find intriguing the way that they manage to fit so much drama into each episode, with so little actually managing to happen that even if you haven't seen the show in years you can still pick up the threads of the storyline with the viewing of a single episode.
I think it's got something to do with being a little creative with how time passes. Have you ever noticed how the children go directly from babies to teenagers? And yet somehow the parents don't get any older?
And speaking of being creative, is there any topic that hasn't yet been covered on this show? The characters regularly fall into comas, come back from the dead, are possessed, have severe cases of amnesia, change career (cop to doctor in 1 year??) get left at the altar, marry the same person more than once (probably with someone else in between) , marry someone who is related to the last person you were married to, get kidnapped...Well, I could go on all day, but you get the picture.
Ok, I'm not telling you anything you don't know. I'll get to the point. Every time I'm sick, I have to watch this dross. I can't help it. I think because it's just always been on (the show is older that I am). Every time in my life I've been sick, Days has been there. I think somewhere in my head it's become inextricably linked with the recovery process, so much so that I don't think I could recover from being ill without it!! Sad huh?

Jacki. :-)

p.s. If you have a few hours to kill, you could always try checking out the Day of our Lives website: http://www.daysofourlives.com/index.php You won't believe the stuff that's on there. I especially liked the character overview for Marlena Black!!

Monday, May 29, 2006

Guest writer number 1...





Welcome to my first guest writer in the blog incarnation of Jacki's Jabberings - Sergio!! He's recently been to one of my favourite places (and old home-town) a working holiday and wanted to tell everyone all about it. Thanks for the contribution!

Hello everyone,
It's me once again jabbering about things work-related and Forecasting in general.

This week I wanted to blurb on about my visit to Tasmania. It was the best working holiday I have ever had. Everyone was just wonderful and I felt very welcome. My aim is to visit again in winter and see just how cold it can get J

While in Launceston, I had the chance to work with Tess and create the mini shift review for Service. At the same time as working on the review, I was able to meet Kim, Centre Manager for one of the centres there and have a great discussion on expectations from operations from our shifts. This discussion was an excellent opportunity for me to get a better understanding of Kim's requirements moving forward. It is my hope, I can make a similar visit to other contact centres, getting to know the other Centre Managers and creating a more amicable relationship.

Although it was hard work, I still had time to get to know the CCQ team and most people in the centre. Thank you everyone for inviting me to dinner. I had a great time! If you are in Launceston ever, go and spend a meal at the Suwan Thai Restaurant, food is great and very affordable. Also, go see the monkeys in the city park. It's just amazing to see monkeys in a park and not be charged entry. There is a lot of history in Launceston so make sure you read a bit about the town itself. You will then be able to plan a great sight seeing tour.

If you are as un-organised on holidays as me; http://www.wotif.com.au/ is great to see what hotels have availability. They release rooms 2 weeks in advance so you can save up to 50% on your stay. I recommend getting to Hobart and going to the markets on Sunday. Great fudge stall and jams galore. Take your brolly. It can start raining in a flash!

Tassie, you are in my heart now and I hope to be back very soon. I also hope, if you come up and visit Sydney, we can take you out on the town.

Sergio

Friday, May 26, 2006

Can you tell me how to get...how to get to.....

Welcome to Jacki's Jabberings online!!!! And welcome to the future. I know I've been a little slack with the newsletters lately for one reason or another. To be honest, it was getting to be a bit of a drag and I was very close to canning the whole idea. The dealine thing was always a bit tough to manage, everyone trying to weasel their way out of being guest writers, and having to come up with articles at the last minute because I've forgotten or been too busy to prepare (can you tell which ones they were?). So instead of just getting a bit like our friend here on the right, I decided to do something new and exciting with my regular update, get with the program, and start a blog.

I'm not quite sure how it's all going to work just yet, but I have visions of some sort of award-winning, captivating site gaining the adulation of millions around the world as they marvel at my brilliance, my unrivalled prose, and my fascinating life. Clearly that's not going to happen. So in an effort at being realistic, I'm just going to stick to basically the same old formula and hang onto all of those things we know and love (well, I can live with just know) from the newsletter.

There will still be guest writers. There will still be a regular update of what I've been up to at work. In fact I may even be more regular with this (bet you can't wait for the excitement of that! Well, at least you might get it in small snapshots, not a whole article). There will still definitely be themes (can you and dodgy photos shamelessly stolen from Google's image gallery.

I may even get a little reinspired and come up with some new ideas.

Anyway, welcome.

So, what have I been up to in the last couple of weeks? Well, here you go....


  • Plan, plan and more plan. We have finally settled on plan (ie budget) FTE numbers from our WFM tool for the quarter and have released them to the network. This is the first time this has been done and far more complicated than it sounds. There were a number of late nights at the office getting that one done!
  • Pushing a couple of forecasts out into the network - just a couple of tweaks including increases and decreases to forecasts for days before and days after puclic holidays.
  • Analysing New Account transactions. We had a change in our data collection method earlier in the year, and I have been working on finding out what sort of difference that has made.
  • Doing post-analysis on 2 branches that have had another branch merge into them since Team Builder was implemented. Now we have some data about what actually happened we can start using that knowledge to plan and model for future occurrences. I'll be doing a bit more of this going forward as we had another merger happen at the end of April and will get data starting to come in from next month.
  • Working on refining our seasonal forecasting even further. I could tell you all about this as I find it quite exciting, but as I seriously doubt anyone else will, I'll spare you the details.
  • Sitting across a little bit of the training for our army of Time Studies observers who are currently loitering in 18 branches across the country over three weeks (they started Monday and do a week each then head to a new branch). These fabulous people are hanging around in branches with PDAs and some tricky counting and timing software, observing how many transactions, what type of transactions and how long they take for each of these branches. All this data is collected, collated, and correllated with a whole heap of branch attributes to be used in forecasting. This is the first review we've done of the time studies since before implementation so the nerds in the Forecasting team can't wait to see all the nice new data, results and to start testing corellation coefficients (I did warn you I was a nerd!).
  • Sorting out public holidays for 2007.l Yay. this would have to be my least-favourite job, but unfortunately something we can't live without. Anyone want to know what day of the week Christmas falls on in 2007? No? Well, if you change your mind I'm your girl.
  • Having a tour of the very shiny new appropriately-named building, (what about the bit in the naming competition that said it could have the name of the company in it? I'm sure I didn't make that up.) We're making the big move on the 11th of August to level 31 so I'm expecting one hell of a view. There are a few pros and cons to the move so I'm having mixed feelings so far. In case you were interested I've listed them. The pros are in green and the cons are in red. shiny new building, it's a bit trickier for me to get to on public transport than the current location, I tried out the new chairs and they are seriously comfortable, I have no idea how I'm going to condense all my manuals and various other detritus into the size of the storage we're provided with, there are coffee shops and cafes everywhere, there's not quite the same variety of lunch options, Moreton's pub next door to the new building is a pretty cool pub, there's not quite the same variety of pub options. and it's quite possible it will be entirely overrun with nothing but my company's staff, Level 31 (out of 32 floors) that's pretty cool!, Hmmm, run out of cons. The building has 4 ATMS, lifts that work really well and go quick, a pharmacy and a newsagency. still no cons, the floor plans are awesome, still nothing, well it's clear the pros are winning. Guess I must be looking forward to the move.

Well, for a first post (see, I've got the lingo happening already!) , that hasn't been particularly painful.

Now will somebody please tell me how to get to Sesame Street? I've been wondering for about 25 years now, give or take, and still don't know. Things on that account are far from A-OK!!!

J. ;-)

would you believe I actually had this album on tape when i was a kid?!?!

Testing, testing, 1,2,3